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Questions? We have answers
Are there any hidden costs or additional charges beyond the initial subscription price?
Is there a fair cancellation policy if the service doesn't meet our expectations?
How is the your customer support service? Is it prompt and helpful in case of any issues?
Does BigBlueButton offer comprehensive features such as screen sharing, breakout rooms, and interactive whiteboards, that are included in the cost?
Can we expect the scalability of the platform as our students number grows and we need more capacity? Will that impact the cost?
BigBlueButton is designed to be scalable to meet the demands of growing organizations. As your students number grows, you can upgrade to include a load balancer that could manage up to five BigBlueButton servers. Each BigBlueButton server can host up to 300 concurrent students. So with a load balancer, you can scale up to 1500 concurrent students. For still more students number, please talk to our sales team.
However, it's worth noting that scaling up may result in increased costs, depending on the specifics of your subscription plan.
How often does BigBlueButton update their software? Is there any chance our system could become outdated, and will there be additional costs for updates?
How does BigBlueButton perform in comparison to other video conferencing platforms we're considering, like Zoom or Google Meet, especially in terms of cost-efficiency?
Can we customize the platform to better fit our educational needs and branding? Is there an additional cost for customization?
Yes, you can customize BigBlueButton to meet your specific educational needs and to match your school's branding. This usually involves additional costs and would require discussion with our sales team to determine the scope and pricing of customization.