Contact Us

Message us if you have any questions about pricing, scaling or technical issues for BigBlueButton.

1st Floor, No.677, Suite No.623, 13th Cross,Sector 1, HSR Layout, Bangalore 560102, India

Questions? We have answers

Are there any hidden costs or additional charges beyond the initial subscription price?
No, there are no hidden costs or additional charges beyond the initial subscription price. The cost of the subscription includes all the features and functionalities of BigBlueButton. However, if you require additional services like customization or integrations, those could potentially involve additional charges.
Is there a fair cancellation policy if the service doesn't meet our expectations?
Yes, we offer a fair cancellation policy. Typically, you would need to cancel your subscription before your next billing cycle to avoid additional charges.
How is the your customer support service? Is it prompt and helpful in case of any issues?
We are known for our responsive and helpful customer support. We provide support via multiple channels, including email, WhatsApp and Web Chat. Our team is well-equipped to handle and quickly resolve any technical issues you may face.
Does BigBlueButton offer comprehensive features such as screen sharing, breakout rooms, and interactive whiteboards, that are included in the cost?
Yes, BigBlueButton offers comprehensive features including screen sharing, breakout rooms, and interactive whiteboards, and these are all included in the cost of the subscription.
Can we expect the scalability of the platform as our students number grows and we need more capacity? Will that impact the cost?

BigBlueButton is designed to be scalable to meet the demands of growing organizations. As your students number grows, you can upgrade to include a load balancer that could manage up to five BigBlueButton servers. Each BigBlueButton server can host up to 300 concurrent students. So with a load balancer, you can scale up to 1500 concurrent students. For still more students number, please talk to our sales team.
However, it's worth noting that scaling up may result in increased costs, depending on the specifics of your subscription plan.

How often does BigBlueButton update their software? Is there any chance our system could become outdated, and will there be additional costs for updates?
BigBlueButton regularly updates their software to introduce new features and address any issues. These updates are typically included in your subscription and will not cost extra. The frequency and nature of updates would depend on their development schedule and user feedback.
How does BigBlueButton perform in comparison to other video conferencing platforms we're considering, like Zoom or Google Meet, especially in terms of cost-efficiency?
BigBlueButton is a platform designed specifically for education and offers robust features suited for online learning. Compared to Zoom or Google Meet, BigBlueButton can be more cost-effective due to its focus on education-specific features. However, a direct cost comparison would depend on your specific requirements and the subscription plans you are considering from each platform.
Can we customize the platform to better fit our educational needs and branding? Is there an additional cost for customization?

Yes, you can customize BigBlueButton to meet your specific educational needs and to match your school's branding. This usually involves additional costs and would require discussion with our sales team to determine the scope and pricing of customization.

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Have other questions?

If you have more questions on our pricing and plans, contact us so we can help.

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